Frequently Asked Questions

A tracking number will be emailed to you at the time of shipping. Please check your spam email folder if you have not received a tracking number and it has been more than one business day. You can also email us.

You can cancel orders through My Account by logging into our website. If you are unable to cancel through the site, please contact us.

Because of the differences between builds, some products need to be modified to meet your requirements. If you are having trouble with installation, please contact us and our specialist team will help you. Pictures are always welcome.

We offer replacement parts through the website under Products/Everything Else. If you do not see what you are looking for on that page, please contact us and our specialist team will find what you need.

Yes, Sylvan Arms stands by our products. If there is ever an issue, please let us know immediately. We offer exchanges and repairs depending on the item and the issue.

Billing will appear as either MB Machine or Sylvan Arms, depending on which card processing system is used at the time of your purchase.

Taxes are applied only in the state that our warehouse is located, South Carolina.

Our office hours are Monday thru Friday, 8 am to 4 pm Eastern Standard Time. You can call us at 888.256.5632 or email us at Service@SylvanArms.com